Frequently Asked Questions
We are happy to answer any question you might have. If you don’t find an answer below, you can send us a message and ask us directly. We’ll be happy to help. Just click here and use the contact form.
Do you ship worldwide?
Yes, we do!
How long does it take to arrive?
– Shipping EU: 1 to 3 working days.
– Shipping rest of the world: 1 to 5 working days.
How long does it take to produce a wallpaper?
Production takes 3 to 5 working days.
Can I pay with Paypal?
Yes, we accept Paypal, Credit Card and Bank Transfer.
Do I pay when I make an order?
You must do the payment after you make an order but before the wallpaper goes to production.
What is the difference between the Non-Woven and the Self-Adhesive Wallpaper:
NON-WOVEN is like the traditional wallpaper which needs to be applied using a good quality adhesive for paper back wallpaper. SELF-ADHESIVE is a peel and stick wallpaper.
What is the price per square meter?
The prices are 52€ per sq meter (Non-Woven Wallpaper) or 62€ per sq meter (Self-Adhesive Wallpaper) + shipping costs.
How do I calculate de size of my wall if I have a door, a window or a wardrobe on it?
You must calculate the full size of the wall as well as the size of the element.
Can I change the color of the background of the wallpaper?
Yes, some wallpapers can be personalized by changing colors.
Can I personalize the wallpaper by adding a name?
Yes. By adding a name there is an additional cost of 15€ per name. Check our custom wallpaper section.
Can I add an item, (balloon, animal, airplane, etc) to the wallpaper?
Yes. By adding an item there is no additional cost. Check our custom wallpaper section.
Can I remove an item, (balloon, animal, airplane, etc) from the wallpaper?
Yes. By removing an item there is no additional cost. Check our custom wallpaper section.
How do I hang the wallpaper?
You must follow the instructions provided on the Installation pages. Click here for the Non-Woven Wallpaper hanging guide or here for the Self-Adhesive Hanging Guide.
What preparation is required?
You must brush off area to be covered with a stiff bristle brush to remove all dirt and loose material. You must allow it to dry thoroughly before applying the wallpaper. Any holes, cracks or defects in the surface should be filled with a good quality filler, smoothed out and allowed to dry.
Is the wallpaper washable?
Yes, slightly soiled or dusty surfaces can be cleaned with a mild, non-abrasive, bleach-free detergent using a moistened, soft cloth or natural sponge. Dab the surface with the damp cloth/sponge (do not rub). Finally, rinse with a cloth/sponge soaked with clear water.
Can I return a wallpaper?
We will not accept returns where:
1. If the Wallpaper is already hanged on the wall, you must check if everything is OK before hanging.
2. Any colour changes are caused by hanging over fresh or un-neutralised plaster
3. Damage results from improper wall preparation, adhesive or hanging
4. Damage is due to faulty or careless handling, or using wrong materials.
